Management, People & Organizations

QUESTION 1: 2

Introduction 2

Organisation refinement at Quinlans 2

Types of cultures 3

Culture and organisation success 4

QUESTION 2: 5

Why is it that the morale has declined 5

Concepts of motivation 5

How motivation can be achieved at Quinlans 7

QUESTION 3: 8

A flexible firm model 8

Types of flexibility 8

Organisation and management strategy - to be flexible 9

How Quinlan should respond to the new challenges 10

REFERENCES: 11

Question 1:

Analyse the organisational culture of Quinlans. What factors let off this culture? To what extent is this culture responsible for the companionships current difficulties?

Introduction

Quinlan has been UKs inaugural retail giant for a long period of time. By end of 1998 there was evidence of a crisis and since then the company has been on a decline. The company has been ignoring market changes and trying to insist its corporate image and identity. This has caused the customers to drift to more fashionable brands make huge loss of business to Quinlan. Presently the company is on a restructuring exercise to improve sales with particular strain on customer satisfaction and marketing.

Organisation culture at Quinlans

Organisation culture can be defined as the set of chance on values, beliefs, understandings and norms shared by members of an organization (Daft, Management, 2003, p88).



It guides the behaviour of its employees that take ons routine behaviour, norms and predominant values. As Schein pointed out culture can be analysed at three levels - visible artifacts, expressed values and underlying assumptions (University of Leicester, Management, batch and Organisations, section 13). Visible artifacts are observable outcomes of cultural norms and assumptions. Examples of artifacts include the language spoken, dress code, the way employees think and other behaviour observed by anyone.

Organisation culture is shared by everybody in an organisation and determines to...

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