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Relevant Factors for Implementation of Operational-level IS/ICT Processes in Small IT Organizations Jaroslav Kalina Department of systems synopsis Faculty of informatics and statistics University of economics in Prague W. Churchilla 4, 130 67 Praha 3 E-mail: xkalj34@vse.cz Abstract: Having IS/ICT cognitive processes compliant according to swell known standards like COBIT or ITIL is relatively popular specially among big organizations (to which these standard are primarily aimed). This paper discusses how normalisation of processes affects or is affected by a selected heap of process characteristics and tries to provide general guidelines which should be considered prior to their implementation (standards). picky attention is paying(a) to the specifics of small IS/ICT organizations since implementation of these frameworks (intended for rather larger organizations) represents in this context more demanding endeavor. Keywords: factors, implementation, processes, IS/ICT, maturity, definition, methodologies This paper was written within a grant project of Internal Grant mode (IGA) of University of Economics in Prague under the number IGA 34/2010. 1.

Introduction The aim of this paper is to discuss key factors which affect the boilers suit performance of operational processes in IS/ICT organizations in the context of implementing IS/ICT counsel frameworks, success rate of their implementation projects and to propose a set of recommendations for potential implementers. Special focus will be paid to the specifics of small IS/ICT organizations/teams since they constitute the vast majority of the IS/ICT organization commonwealth [SBAG, 2004]. The perspective which we take in this paper results from critical proportion of currently wide spread frameworks for IS/ICT service management [ITIL, 2007a-e], [COBIT, 2007] and [CMMI, 2002] with the upstart development in organization science given to the increase rate of application of concepts of complex systems theory for studying and... If you necessity to get a full essay, order it on our website: Orderessay

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